The problem
Your inbox is a queue of the same twelve questions.
Every "where's my order?" you answer by hand is time you didn't spend on the work that grows the business. And the ones you miss? They become refunds, chargebacks and one-star reviews.
The repeat-question tax
Order status, returns, sizing, shipping times. The questions never change - only the volume does. Answering them manually is a job you hired yourself for by accident.
The after-hours black hole
Customers shop at 10pm. If the first answer arrives at 9am, the mood - and often the sale - is gone.
The escalation mess
When something genuinely needs you, it arrives with no context: no order history, no prior thread, no idea what was already promised.
The mechanism
How she does it
01
Order tracking
Live order status pulled straight from your store and quoted in the reply.
02
Returns & refunds
Policy-aware resolutions, actioned end-to-end without a human in the loop.
03
Escalation with context
What she can’t resolve arrives in your inbox with the full history attached.
Works with
ShopifyWooCommerceEmailWebchatInstagram DM
Everything included
Toggle it on and this is running the same week:
Live order lookups
Aiva reads the actual order from Shopify or WooCommerce and quotes real status, tracking and ETA in the reply - not a canned macro.
Policy-aware returns & refunds
She knows your return window, your conditions and your exceptions, and actions the routine ones end-to-end.
Every channel, one thread
Email, webchat and Instagram DM land in one HighLevel conversation with full history - no more asking customers to repeat themselves.
Your voice, not bot-speak
Trained on your existing replies and policies so the tone is yours on your best day.
Escalation with the file attached
The hard cases reach you with the whole story: order, thread, what she already said. You answer once, well.
A visible audit trail
Every conversation sits in your HighLevel account. You can read anything she sent, any time.
And the risk sits with us, not you: every skill is on the one subscription, you can toggle it off any time, and if you ever leave you keep the account, the data and every automation she built. No lock-in, in writing.
Fair questions about customer service.
What exactly does Customer Service cover?
Order tracking, returns and FAQs, answered before you wake up. In practice that means: order tracking, returns & refunds, escalation with context.
Where does she do this?
This skill works with Shopify, WooCommerce, Email, Webchat, Instagram DM - and everything lands in the same HighLevel conversation and pipeline you can see.
Is this an add-on?
No. Every skill is included on the one subscription - toggle it on and off like a light switch. No per-seat pricing, no feature gates.
What happens when it needs a human?
Anything Aiva can’t resolve is escalated to you with the full conversation history attached. She qualifies and books - she does not give regulated advice.
From the workshop.
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