The problem
Your CRM knows who's about to leave. Nobody's reading it.
The data to save an at-risk customer is already in your store. What's missing is someone watching it every hour of every day - and acting before the customer is gone.
Leads go in, nothing comes out
A CRM without follow-up is a graveyard with a search bar. Enquiries get captured, then quietly expire.
Carts abandoned, never chased
The follow-up that recovers a cart has a shelf life of minutes, not days. Manual chasing always arrives late.
Churn you find out about afterwards
Most customers don't announce they're leaving. They just stop. By the time a report shows it, it's history.
The mechanism
How she does it
01
RFM segments
Recency, frequency and monetary value scored across every customer, continuously.
02
Cart recovery
Abandoned carts followed up in minutes, in your voice, on the right channel.
03
Churn watch
At-risk customers flagged and re-engaged before they cancel.
Works with
ShopifyWooCommerceHighLevel CRMEmailSMS
Everything included
What switches on with this skill:
Continuous RFM scoring
Every customer scored on recency, frequency and monetary value - recalculated as orders happen, not quarterly.
At-risk flags with action attached
A slipping segment doesn't just appear on a dashboard. Aiva opens the win-back conversation herself, in your voice.
Cart recovery in minutes
Abandoned checkouts get followed up on the right channel - email, SMS or DM - while the intent is still warm.
Segments that drive sends
VIPs, first-timers, lapsed regulars - each gets different treatment, automatically, through HighLevel workflows.
A pipeline you can audit
Every score, segment and follow-up is visible in your HighLevel account. Mechanism, not a black box.
And the risk sits with us, not you: every skill is on the one subscription, you can toggle it off any time, and if you ever leave you keep the account, the data and every automation she built. No lock-in, in writing.
Fair questions about sales intelligence.
What exactly does Sales Intelligence cover?
Catches at-risk customers before they cancel. In practice that means: rfm segments, cart recovery, churn watch.
Where does she do this?
This skill works with Shopify, WooCommerce, HighLevel CRM, Email, SMS - and everything lands in the same HighLevel conversation and pipeline you can see.
Is this an add-on?
No. Every skill is included on the one subscription - toggle it on and off like a light switch. No per-seat pricing, no feature gates.
What happens when it needs a human?
Anything Aiva can’t resolve is escalated to you with the full conversation history attached. She qualifies and books - she does not give regulated advice.
From the workshop.
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