The problem
Seven channels. One customer. Zero excuses.
Your customer doesn't think in channels. They text, call, DM and email the same business and expect it to remember them. Most businesses can't - the channels don't share a brain.
The missed call that became a competitor's sale
An unanswered call rarely rings twice. It redials the next result on Google.
Context lost between channels
The customer explained everything by email. Then they called and had to start again. That's how loyalty dies.
Shortcodes nobody trusts
Messages from a five-digit number read as spam. A real local number reads as a real business.
The mechanism
How she does it
01
A real number
Your customers text and call a real NZ mobile, not a shortcode.
02
Omnichannel routing
Every channel lands in the same conversation with the same context.
03
Voice
Calls answered, qualified and booked - no voicemail, ever.
Works with
SMSVoiceiMessageWhatsAppMessengerInstagram DMEmail
Everything included
One number, one thread, every channel:
A real NZ mobile number
Your customers text and call a genuine local mobile - provisioned for you, owned by you.
Omnichannel routing
SMS, voice, iMessage, WhatsApp, Messenger, Instagram DM and email all land in one continuous HighLevel conversation.
Missed-call text-back
Every missed call becomes an instant conversation - "Sorry we missed you, how can we help?" - in seconds.
Voice answered, qualified, booked
Calls get answered, the caller gets qualified, and the booking lands in your calendar. No voicemail, ever.
Two-way, not broadcast-only
Replies come back into the same thread and Aiva keeps the conversation going.
And the risk sits with us, not you: every skill is on the one subscription, you can toggle it off any time, and if you ever leave you keep the account, the data and every automation she built. No lock-in, in writing.
What it costs
One price for the number, the voice and the ordering.
$97per month, plus GST
- A real NZ mobile number your customers text and call
- Voice chat and voice agents on the same number
- Buy via SMS, and the subscription engine behind it
- 100 messages a month included, then 5c each
- SMS, WhatsApp, Messenger and Instagram DM in one thread
Sits alongside your Aiva subscription. Cancel the number any time and keep the conversations.
Fair questions about mobile & comms.
What exactly does Mobile & Comms cover?
SMS, voice, WhatsApp, Messenger, iMessage - one number. In practice that means: a real number, omnichannel routing, voice.
Where does she do this?
This skill works with SMS, Voice, iMessage, WhatsApp, Messenger, Instagram DM, Email - and everything lands in the same HighLevel conversation and pipeline you can see.
Is this an add-on?
No. Every skill is included on the one subscription - toggle it on and off like a light switch. No per-seat pricing, no feature gates.
What happens when it needs a human?
Anything Aiva can’t resolve is escalated to you with the full conversation history attached. She qualifies and books - she does not give regulated advice.
From the workshop.
ALL POSTS →13 NOVEMBER 2025
SMS Marketing & Two-Way Texting in HighLevel
Overview HighLevel includes native SMS capabilities, allowing businesses to send text messages, automate SMS c…
Read it →
13 NOVEMBER 2025
Conversation AI & Chatbot in HighLevel
Overview HighLevel’s Conversation AI feature provides intelligent chatbot capabilities for automated customer …
Read it →
13 NOVEMBER 2025
Forms & Surveys in HighLevel
Overview HighLevel’s form builder allows you to create custom forms and surveys for lead generation, data coll…
Read it →