The problem
They ran out on Tuesday. They reordered in March.
Consumables are the easiest repeat sale in retail and the one most businesses lose. Not to a competitor, and not on price. They lose it to the twenty seconds it takes to find the site, remember the password and re-enter a card.
The reorder that never happened
Your customer meant to buy more coffee. They thought about it in the kitchen, with no laptop, and by the evening they had bought some at the supermarket instead.
A checkout built for strangers
Someone on their ninth order should not have to walk through the same six screens as someone on their first.
Subscriptions people will not commit to
A subscription asks a customer to predict how fast they will get through something. Most would rather just reorder when they run low, which is exactly what they never get around to doing.
The mechanism
How she does it
01
Order by text
A message like "500g beans" or "the usual" becomes a priced order in seconds.
02
One word to confirm
Aiva always shows the total first. Nothing is ever charged without a YES.
03
Card already on file
Paid on the card they used last time, held by Shopify or your own Stripe account.
Works with
ShopifyWooCommerceSMSWhatsAppMessengerInstagram DMStripe
Everything included
Everything that turns a text message into a paid order:
Free-text ordering
Aiva reads "500g beans", "2 bags of the dark roast" or "the usual" and matches it to the right product and size in your live catalogue.
The total, before anything is charged
Aiva always replies with the items and the total and waits. No YES, no charge, no exceptions.
The card already on file
Held by Shopify, or on your own Stripe account. You stay the merchant of record and the money lands where it always did.
Spending limits you set
A ceiling per order, a ceiling per customer per day, and a cap on how many text orders anyone can place. Enforced on our side, every time.
Run-out reminders
Aiva knows roughly how long a bag lasts a given customer. When they are due, it asks whether they want the same again.
Win-backs that get read
A customer drifting away gets a text with a one-word reorder, not an email in a promotions tab.
Every channel, one thread
SMS, WhatsApp, Messenger and Instagram DM all land in the same HighLevel conversation you already use.
STOP is honoured immediately
One word ends it, permanently, as the Unsolicited Electronic Messages Act requires.
And the risk sits with us, not you: every skill is on the one subscription, you can toggle it off any time, and if you ever leave you keep the account, the data and every automation she built. No lock-in, in writing.
What it costs
One price for the number, the voice and the ordering.
$97per month, plus GST
- A real NZ mobile number your customers text and call
- Buy via SMS, and the subscription engine behind it
- Voice chat and voice agents on the same number
- 100 messages a month included, then 5c each
- SMS, WhatsApp, Messenger and Instagram DM in one thread
Card processing is charged by Shopify or Stripe at your usual rate. We do not take a cut of your sales.
Fair questions about buy via SMS.
What exactly does Buy via SMS cover?
Text what you need. Reply YES. It is on its way. In practice that means: order by text, one word to confirm, card already on file.
Where does she do this?
This skill works with Shopify, WooCommerce, SMS, WhatsApp, Messenger, Instagram DM, Stripe - and everything lands in the same HighLevel conversation and pipeline you can see.
Is this an add-on?
No. Every skill is included on the one subscription - toggle it on and off like a light switch. No per-seat pricing, no feature gates.
What happens when it needs a human?
Anything Aiva can’t resolve is escalated to you with the full conversation history attached. She qualifies and books - she does not give regulated advice.
From the workshop.
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