The problem
Repeat customers are cheaper than new ones. Act like it.
Most loyalty programmes fail for one of two reasons: they're set up and never run, or they're run in a way customers don't trust. Aiva fixes both.
The programme nobody runs
Points schemes launch with fanfare and then sit untouched - no nudges, no tier reviews, no reason to come back.
Giveaways people don't believe
"We'll contact the winner privately" has trained customers to assume prize draws are fake. Distrust costs entries, and entries were the whole point.
Referrals left to chance
Your happiest customers would sell for you - if anyone ever asked them, with a reason, at the right moment.
The mechanism
How she does it
01
Points & tiers
Earning rules and VIP thresholds tuned to your actual margins.
02
Referrals
Two-sided referral rewards that recruit your best customers as sellers.
03
Win-back nudges
Lapsing members nudged with the reward most likely to bring them back.
Works with
ShopifyWooCommerceEmailSMS
Everything included
The full loyalty engine, designed and operated:
Points & VIP tiers tuned to margin
Earning rules and thresholds set against your actual numbers, not a template's.
Two-sided referrals
Rewards for the referrer and the friend, asked for at the moments most likely to convert.
Provably fair prize draws
Draws run with a verifiable, auditable mechanism - winners announced publicly, no "magic redraw button". Trust is the growth lever.
Win-back nudges
Lapsing members get the specific reward most likely to bring them back - automatically.
Gamification that fits your brand
Streaks, challenges and unlocks where they suit you, silence where they don't.
And the risk sits with us, not you: every skill is on the one subscription, you can toggle it off any time, and if you ever leave you keep the account, the data and every automation she built. No lock-in, in writing.
Fair questions about loyalty & rewards.
What exactly does Loyalty & Rewards cover?
Points, VIP tiers and referrals - run for you. In practice that means: points & tiers, referrals, win-back nudges.
Where does she do this?
This skill works with Shopify, WooCommerce, Email, SMS - and everything lands in the same HighLevel conversation and pipeline you can see.
Is this an add-on?
No. Every skill is included on the one subscription - toggle it on and off like a light switch. No per-seat pricing, no feature gates.
What happens when it needs a human?
Anything Aiva can’t resolve is escalated to you with the full conversation history attached. She qualifies and books - she does not give regulated advice.
From the workshop.
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