AIVA Customer Service: Automating The Support Inbox

We built an AI customer service agent that handles order enquiries, tracking, and common support requests. Real-time Shopify integration means the answers come from your actual order data, not a canned macro.

Core Capabilities

• Order tracking: “Wheres my order?” gets instant status with tracking number
• Returns handling: Detects complex issues, escalates to humans intelligently
• FAQ automation: Shipping policies, delivery times, product questions
• 24/7 availability: No staffing costs, instant responses

Where The Return Comes From

The saving is staff time on repetitive tickets. Work out your own number: take the share of your inbox that is "where is my order", multiply by the minutes each one costs a human, and price that at your loaded support rate. For most stores the routine tickets are the bulk of the queue, which is the whole reason this skill exists.

The change your customers notice is the wait. A reply that used to land the next working day lands in under a minute, at 2am on a Sunday if that is when they asked.

Technical Stack

Claude AI for conversational responses + Shopify API for real-time order data + conversation memory for context-aware multi-turn dialogues.

Status: Production ready with intelligent escalation and round-the-clock cover. Now in beta with our first merchants, so we are gathering real numbers before we quote any.